FAQ
Frequently Asked Questions
Need a quick answer? Here are some common questions about shopping at Lyriq. If you need more help, contact us at support@lyriq.shop.
Shopping and orders
What does Lyriq sell?
Lyriq is a fashion store focused on Men’s and Women’s collections. Check each product page for the latest details, sizes, colors, and availability.
How do I choose a size?
Review the sizing information on the product page before ordering. If you’re unsure about an item, contact us with its name and your question.
Can I change my order or delivery address?
Contact us as soon as possible with your order number and the change you need. We’ll review your request, but changes cannot be guaranteed after an order has been placed.
Shipping and tracking
Where do you ship?
Our Shipping Policy currently covers orders shipped within the United States only.
How much is shipping?
Our Shipping Policy states that shipping is free for orders within the United States. Review the final order total at checkout before paying.
When will my order arrive?
Our Shipping Policy estimates 1–2 business days for order processing and 8–15 business days total for delivery, including processing. Delivery times are estimates and may change due to carrier or other delays.
How can I track my order?
After your order ships, look for a shipping confirmation email with tracking details when available. If you need help locating an update, contact us with your order number.
Returns and refunds
Can I return an item?
Our Return and Refund Policy provides a 30-day return window from delivery for eligible unworn, unused items in original condition, with original packaging, tags, and proof of purchase. Final Sale or clearance items and gift cards are not eligible under that policy. Review the full policy before starting a return.
How do I start a return?
Email support@lyriq.shop with your order number and reason for return. Wait for instructions and the correct return destination before mailing anything. The business contact address is not automatically the return address.
What if my item arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photos. Our Return and Refund Policy asks you to report damaged or defective items within 48 hours of delivery.
When will I receive my refund?
Once a return is received and inspected, we’ll notify you of the decision. Under our Return and Refund Policy, approved refunds go to the original payment method; allow up to 10 business days for the refund to appear. Timing may also depend on your bank or payment provider.
Payments and support
Which payment methods can I use?
Our Payment Policy lists Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. Available options are shown at checkout and may vary by device, location, or provider.
Contact us
Email: support@lyriq.shop
Phone: +1 (951) 382-4262
Address: 3156 Brackenwood Pl, El Dorado Hills, CA 95762, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT)